FAQ

What materials are used in your apparel, and how do they enhance performance?

 Our apparel is crafted using high-quality materials such as moisture-wicking fabrics, compression textiles, and breathable mesh panels. These materials are specifically chosen to enhance performance by providing moisture management, muscle support, and optimal airflow, ensuring comfort and efficiency during intense workouts.

Do you offer customization options for jerseys, shorts, or suits?

​At this time, we do not offer customization options for our apparel. However, we continually evaluate customer feedback and may consider introducing customization services in the future.

What is the return/exchange policy for apparel purchased from your brand?

​Our return/exchange policy allows for returns or exchanges within 30 days of purchase, provided the apparel is in its original condition with tags attached. Use contact email to get a return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Do you offer any specific apparel or gear designed for different weather conditions?

Currently, our collection is tailored for warm-weather comfort, offering lightweight, breathable options perfect for sunny days. However, we’re actively working on expanding our line to include winter clothing. Right now, we're in the testing phase to ensure we launch the highest-quality, best-performing winter gear for our customers.

Do your cycling/triathlon apparel items come with any warranty against defects or issues?

​Yes, we stand behind the quality and craftsmanship of our products. All our apparel items are covered by a limited warranty against manufacturing defects or issues. If you encounter any problems with your purchase, please contact our customer support team, and we will be happy to assist you in resolving the issue promptly.

How do I choose the right size for my cycling/triathlon apparel?

Check our sizing charts on the product page. 

Choosing the right size for your cycling or triathlon apparel is essential for comfort and performance. Generally, our sizes range from Small to XLarge. We suggest measuring yourself carefully and considering your body measurements, preferred fit, and the intended use of the apparel. If you're unsure, feel free to reach out for personalized assistance.

How do I care for and maintain my cycling/triathlon apparel to ensure longevity?

​We recommend following the care instructions provided on the garment's label. Typically, machine washing in cold water with mild detergent and air drying is suitable for most of our apparel. Avoid using fabric softeners or bleach, as they can damage the fabric and affect performance.

Are your products suitable for both beginner and experienced cyclists/triathletes?

​Yes, our apparel is designed to cater to a wide range of athletes, from beginners to seasoned professionals. We offer options suitable for various levels of experience and training intensity.

Are your apparel items designed to minimize wind resistance and enhance aerodynamics?

​Absolutely, our apparel features aerodynamic designs and advanced materials aimed at reducing wind resistance and optimizing performance. From sleek jerseys with minimal seams to streamlined bib shorts with compression panels, our apparel is engineered to help you cut through the wind with ease.

How do I contact customer support if I have further questions or need assistance with my purchase?

​You can reach our customer support team via email at neverbeentold@outlook.com or use the chat on our website. Our knowledgeable and friendly representatives are available to assist you with any questions or concerns you may have regarding your purchase or our products.